ΣΥΧΝΕΣ ΕΡΩΤΗΣΕΙΣ

Do not worry, we all make mistakes. If for some reason you want to change or cancel your order, and we have not prepared

your package, all you need to do is contact us at 210-9230883 or send us an e-mail at info@nerdom.gr within 24 hours of completing your order.

It is not possible to modify paid orders.

However, as far as the orders are concerned, you can cancel your order only 5 days after its submission. From this period

onwards there is no possibility of cancellation.

BEWARE, if an account applies many cancellations, PayPal claims, Card disputes etc. may cause a negative balance on the account and immediate deactivation

§ You have the right to return the products you purchased if you are not satisfied with your purchase. You can exchange for another size or color, as well as exchange for another product, refund or issue a credit voucher.

The return must be made in the same way as the order was completed.

CHANGE IN STORE

You can change or issue a credit coupon in the store without extra charge (see below

conditions for making the change).

Nerdom Physical Store

17 Kalliirois, 11743

New world

2109230883

EXCHANGE WITH COURIER

GEECE

If you wish to exchange the respective product for another, the return costs (€2) as well as the costs of the new shipment (€2) are charged to you (plus €2 if you want to pay the difference by cash on delivery).

In case you want a refund for part or all of the order, the return costs are charged to you (your return fee (€3) is deducted from the total amount of your return) and the refund amount will be returned within 10 working days . For bank returns, you can notify us of a Piraeus account and there will be no additional bank charges. Otherwise, if you declare an account of another bank to us, there will be the corresponding costs incurred by your bank. The reduced return fee (€2) only applies if you choose to make your return via General Post and request a recipient's fee. This fee only applies to changing products.

In the event that you request the issuance of a credit coupon, you will be sent a personal message with the coupon corresponding to the amount of the refunded money and with the costs of the return to be borne by you (€3).

If you request a refund and your initial order has exceeded the amount of €60, then the initial costs

shipping and return costs are charged to you (€3 if you have paid by debit/credit card or PAYPAL and €5 if you have paid by cash on delivery). In addition, in any case of a refund that does not concern a mistake by the company or a defective product, there is a charge for returning the package (€3). In case of an error by the company in sending the product or sending a defective product, the shipping costs are charged to the company. If you receive a defective product, please notify the company immediately. You can make your return with any other courier company at your own risk and charge.

DISCLAIMER: Until the product reaches us it is your responsibility even if it is sent by

transport partner, therefore it is important to take care of its safe transport to avoid any damage or

loss and therefore inability to return/change it.

CYPRUS

In the event that you wish to exchange the respective product for another, the return costs (8€) as well as the costs of the new shipment (8€) are charged to you. In case you want a refund for part or all of the order, the return costs will be borne by you and the amount of the refund will be returned to you within 10 working days. In the event that you request the issuance of a credit coupon, you will be sent a personal message with the coupon corresponding to the amount of the refunded money and with the costs of the return to be borne by you. You can make your return with any other courier company at your own risk and charge. In case of an error by the company in sending the product or sending a defective product, the shipping costs are charged to the company.

IMPORTANT: Until the product reaches us it is your responsibility even if it is sent by the partner carrier, therefore it is important to take care of its safe transportation to avoid any damage or

loss and therefore inability to return/change it.

ASSUMED

There are two alternatives if you are not satisfied with the products you have purchased, either a refund or a credit voucher.

-Returns can be made for all products, except earrings, bandanas/ribbons, comic books - manga, food/beverages, Funko Pop! with the indication "Chase is Possible or Chase" as well as "Buy 2 get one more free" offers, Mystery Boxes and products that are in special sales such as black friday, summer sales, winter sales etc. as well as the series for pets, collectible figures, electronic devices after opening the products.

Products must be returned within 15 calendar days of receipt of the order, otherwise if this time limit has passed, the return of the products may be refused.You have the right to return the products you purchased if you are not satisfied with your purchase. You can exchange for another size or color, as well as exchange for another product, refund or issue a credit voucher.

The return must be made in the same way as the order was completed.

CYPRUS

In the event that you wish to exchange the respective product for another, the return costs (8€) as well as the costs of the new shipment (8€) are charged to you. In case you want a refund for part or all of the order, the return costs will be borne by you and the amount of the refund will be returned to you within 10 working days. In the event that you request the issuance of a credit coupon, you will be sent a personal message with the coupon corresponding to the amount of the refunded money and with the costs of the return to be borne by you. You can make your return with any other courier company at your own risk and charge. In case of an error by the company in sending the product or sending a defective product, the shipping costs are charged to the company.

IMPORTANT: Until the product reaches us it is your responsibility even if it is sent by the partner carrier, therefore it is important to take care of its safe transportation to avoid any damage or

loss and therefore inability to return/change it.

ASSUMED

There are two alternatives if you are not satisfied with the products you have purchased, either a refund or a credit voucher.

-Returns can be made for all products, except earrings, bandanas/ribbons, comic books - manga, food/beverages, Funko Pop! with the indication "Chase is Possible or Chase" as well as "Buy 2 get one more free" offers, Mystery Boxes and products that are in special sales such as black friday, summer sales, winter sales etc. as well as the series for pets, collectible figures, electronic devices after opening the products.

Products must be returned within 15 calendar days of receipt of the order, otherwise if this time limit has passed, the return of the products may be refused.

Caution! Shipping costs are non-refundable. The product return must contain the retail receipt

sale and the product's special markings (tags), as well as . A necessary condition is that the products are in their original packaging and in the same condition in which you received them, i.e. that they have not suffered wear or damage, that they have not been washed or worn beyond the test. The acceptance or non-acceptance of the return will be done after a quality check by our company and the condition of the returned products has been assessed. In the case of closed stores due to the COVID 19 pandemic and following a government decision, for any change regarding purchases and changes from the store, the eshop should be contacted immediately (either by phone or email) within the change margin so that the change can be made . If there is no communication with us within 15 calendar days from the receipt-date

receipt and this time limit has passed, any refund / exchange will be refused. Same policy

also applies to credit redemption.

REFUND PROCEDURE

You send us an informative email to info@nerdom.gr You send us the package to the address below, after you have made sure that the products are in the same condition in which you received them and that they are accompanied by the retail receipt.

A colleague will contact you as soon as we receive it.

Warehouse

Parnassou 6 and Digeni Akrita

Peristeri, 12133

2109230883

For defective products:

You send us an informative email to info@nerdom.gr The relevant department will contact you about the procedure and

evaluation of the defective product For defective products that may be received by the company

Kaissa, the customer should contact the manufacturer directly at support@kaissa.gr describing their problem and a direct replacement will be made by the manufacturer.

In case of return, defective or wrong product you should contact us at info@nerdom.gr

and our team will answer you within 5 days. It may take 2-4 weeks to process

There are no changes or returns on discounted products

In case you wish to return / change product

which now has a discounted price the current price is taken into account.

If you are not satisfied or for some other reason

If you want to return the product, you can do it within 15 days.

The product should be in its original packaging and not

has been opened.

The shipping costs of the return are borne entirely by the customer

Non-refundable: Opened products, underwear,

earrings, beauty products as well as Funko Pop! figures with

the note (Chase is possible)

Nerdom is not responsible for any damaged shipping packages.

If you are trying to change or return a Funko POP! Here are some things you need to know. The figures

Funko Pop! are mass-produced. As a result, small fluctuations are observed during the manufacturing process.

These fluctuations may include slight creases, marks on the packaging or a manufacturing error in the figure. Although we all want to get a perfect box, this is not always the case. A box or figure defect is not considered a real defect.